USPF POLICY PAGES
This policy outlines how USPF handles order processing, carrier selection, tracking, address accuracy, and responsibility for delivery outcomes.
Order Processing
Production and fulfillment timelines vary depending on:
- Order volume
- Garment availability
- Decoration method
- Seasonal demand
- Shipping destination
Estimated timelines are not guaranteed unless explicitly stated in writing.
Shipping Carriers
USPF may utilize carriers including:
- UPS
- FedEx
- USPS
- DHL
- Freight providers
Carrier selection may vary based on operational efficiency and shipping requirements.
Tracking Information
Tracking information is typically provided once shipments are processed and scanned by the carrier.
Carrier updates may occasionally experience delays.
Address Accuracy
Customers and clients are responsible for ensuring shipping information is accurate before order submission.
Additional fees may apply for:
- Returned shipments
- Address corrections
- Reshipments
- Rerouting requests
Delivery Delays
USPF is not responsible for delays caused by:
- Carrier disruptions
- Weather events
- Customs processing
- High-volume shipping periods
- Force majeure circumstances
Lost or Stolen Packages
Once orders are transferred to the shipping carrier, liability transfers to the carrier where permitted by law.
Customers should contact the carrier directly regarding delivery disputes.
USPF may assist in carrier claim coordination at its discretion.